(a) Common Carrier Less Than Truckload (LTL) Freight and UPS Ground: we provide you with a competitive shipping rate via our logistics team.
See Handling Policy below for per-item handling charges associated with LTL shipments.
(b) Customer Pick Up: We will load items on your vehicle free of charge but does not assist in strapping or securing the items.
(c) Truckload and Partial Truckload: We can assist you in setting up truckloads or partial truckload loads (flat bed, step deck, double drop, etc.). We will provide you with a competitive rate that is only valid if prepaid on our account. If you have an account with a carrier and wish to use them, we can ship out freight collect via the carrier of your choice. We load for free, but may not assist in strapping or securing the items.
(d) Container: International shipments, whether prepaid or collect, will be assessed a $200 container loading fee that consists of blocking and bracing the items.
(e) International orders are subject to duties, taxes and/or other import fees. In addition, we charge an export service fee equal to 5% (minimum of $25) of the item sales price. The customer is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics, please contact us before purchase.
(f) The U.S. government regulates exports of U.S. products, technology, and software, including the movement of U.S. origin commodities between foreign countries. Controls are used to regulate the export and re-export of dual-use items; items that have both a civilian and military application. These controls are in place to prevent the distribution of dual-use items that can compromise national security. Certain products may be strictly controlled to prevent diversion to those interested in proliferating weapons of mass destruction or terrorist supporting entities. Penalties for violations of U.S. export control laws and regulations may be imposed by law. Diversion of any products contrary to United States law is prohibited.
We may charge an additional $29.99 handling fee for all items that need to be prepared for a Common Carrier LTL shipment. This handling charge is for the skid, stretch wrap, and securing the item to the skid. This handling fee is skid based at $29.99 per skid, with the skid being 40″ x 48″. Skids oversized will be subject to an additional charge. UPS or boxed handling fees start at $4.99, please ask your favorite sales representative for specific handling rates.
Unless prior arrangements have been approved in writing, all items are required to be removed or shipped within forty-five (45) days of receipt. Items left beyond the 45 days will be subject to storage fees beginning on the forty-sixth (46th) day of receipt. The minimum storage fee is twenty-five Dollars U.S. Currency ($25.00) per month, per 40” x 48” skid. Storage charges are due on the first (1st) of the month with a 5 day grace period. If storage fees are not paid by the sixth (6th) day of the month, items will be considered abandoned and the customer forfeits the rights to the item or items. There will be no exceptions.
Warranty & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.
To complete your return, we require that you contact us prior to shipping the item back.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Some items are subject to a 20% restocking fee
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com before you send your item to: 3345 60th Street, Hamilton, MI, 49419, United States.
To return your product, you should mail your product to: 3345 60th Street, Hamilton, MI, 49419, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.